General Questions
1
How long does Freez Pack keep insulin cool?
Freez Pack maintains the safe temperature range (2°C-8°C / 36°F-46°F) for up to 72 hours—50% longer than traditional cooling cases. Perfect for travel or daily use!
2
Is Freez Pack TSA-approved for air travel?
Yes! Unlike gel packs, Freez Pack is 100% dry and solid when frozen, complying with TSA regulations. No liquid restrictions!
3
How do I activate Freez Pack?
Just freeze the inner cooling module for 2 hours (no soaking needed!). It activates in 25 seconds when you're ready to use it.
4
Can I reuse Freez Pack?
Absolutely! Freez Pack is designed for 500+ reuses. Simply refreeze after each use—no performance loss.
5
Will Freez Pack get my insulin too cold?
No. Our patented water crystal technology regulates temperature automatically, never dropping below 2°C (36°F)—the ideal range for insulin safety.
6
How many insulin pens/vials fit inside?
The standard Freez Pack holds 2 insulin pens or 1 vial + glucose monitor. Need more space? Check our Pro Version.
7
What if Freez Pack stops cooling properly?
We offer a 1-year warranty. If your cooling time drops below 48 hours, we'll replace it free!
8
How does Freez Pack compare to Frio wallets?
Freez Pack wins with: No soaking required, longer cooling (72h vs. 48h), and a dry interior (no dampness!). See our comparison chart for details.
9
Can I use Freez Pack for other medications?
Yes! Freez Pack works for GLP-1 injectables (Ozempic, Trulicity), vaccines, and other temperature-sensitive medications.
10
What's your return policy?
Try Freez Pack risk-free for 30 days. If unsatisfied, return it for a full refund—no questions asked.