Freez Pack Return Policy
30-Day Risk-Free Guarantee
We stand by our products. If you're unsatisfied with your Freez Pack for any reason, you may return it within 30 days of delivery for a full refund or replacement.
Return Requirements
To qualify for a refund:
- Item must be unused and in original packaging
- Include proof of purchase (order number/receipt)
- Return shipping costs are the customer's responsibility*
How to Return
- Email returns@freezpack.com with:
- Your order number
- Reason for return
- Preference: refund or replacement
- We'll provide a return address and instructions within 48 hours.
Refund Processing
- Refunds are issued to the original payment method within 5-7 business days after we receive the return.
- Shipping fees are non-refundable unless the return is due to our error.
Exchanges & Warranty Claims
For defective products covered by our 1-Year Warranty, we'll replace your Freez Pack free of charge. Contact support@freezpack.com.
International Returns
Customers outside Egypt are responsible for:
- Return shipping costs
- Any customs/duties fees
Questions?
Contact us at support@freezpack.com or call +966590073572.
Note: For returns due to our mistake (wrong item shipped, defective product), we'll cover return shipping costs